Exploring Digital Transformation of Taipei City in Municipal Services: A Case Study in Taipei Pass | iHSES

Paper Detail

Title

Exploring Digital Transformation of Taipei City in Municipal Services: A Case Study in Taipei Pass

Authors

Student Yuen Tung Ho, National Cheng Kung University, Taiwan

Abstract

With the rapid advances in technologies, the governments around the world actively in introducing and promoting digitalization of public services and developing smart cities in the recent decades. Taipei City Government has also taken a progressive step on digitalization of public services and launched Taipei PASS, a digitalized integration of municipal services established by Taipei City Government in 2020. Integrating government services can provide convenience and efficiency to citizens and facilitate the communication between citizens and the government. In addition, high dependency on smartphones and internet penetration has revealed a great opportunity to digitalize municipal services. However, some of the citizens have innovation rejection toward digitalization. This research proposal aims to explore the digital transformation of Taipei City on municipal services, using the case of Taipei PASS, as well as reasons of citizens’ refusal of use on digital municipal services. Drawing on the theoretical framework developed by Technology Acceptance Model and Diffusion of Innovation Theory, framing the factors that shaped users’ attitudes and behavioural intentions to the use of digital municipal services, as convergent validation of understanding the current situations and limitations on promoting municipal services digitalization in Taiwan, so as to provide strategies for promotion of digital municipal services.

 Keywords

digital municipal services, citizens' attitude, Taipei PASS, digital transformation in Taiwan  

Citation

Ho, Y.T. (2021). Exploring Digital Transformation of Taipei City in Municipal Services: A Case Study in Taipei Pass. In R. Thripp & I. Sahin (Eds.), Proceedings of iHSES 2021--International Conference on Humanities, Social and Education Sciences (pp. 274-281). Monument, CO, USA: ISTES Organization. Retrieved 05 December 2021 from www.2021.ihses.net/proceedings/64/.

Links

Download Fulltext
Announcements
SCOPUS Indexed Book Chapters

ISTES books on education and social sciences have been accepted for SCOPUS coverage from 2020 onwards. After the peer-reviewing process, the book chapters will be selected from the conference full papers and indexed in SCOPUS.

December 04, 2020

View details »

Annual Book Publication

The participants have the opportunity to publish their full papers as chapters in the  annual book. The Studies on Social and Education Sciences (SonSES) is a peer-reviewed scholarly online book. The invited papers are reviewed by at least two international reviewers with expertise in t...

September 19, 2020

View details »

Journal Publication

The participants have the opportunity to publish their full papers in the conference-linked journals (IJTES, IJTE, IJonSES, IJonEST, IJonSE). All sponsor journals are refereed journals and have a double-blind review process. Any manuscript submitted for consideration in publication in the...

September 18, 2020

View details »

Supported by
The University of New Orleans
Indiana University
Leiden University
Participating Countries iHSES 2021

Abstracting/Indexing

The publications affiliated with ISTES Organization are indexed or listed by all or some of the following sources:

Sponsors