The Impact of Job Challenge and Job Satisfaction on Police Performance | iHSES

Paper Detail

Title

The Impact of Job Challenge and Job Satisfaction on Police Performance

Authors

Assist. Prof. Dr. Christopher Bitner, Western Illinois University, United States of America
Assist. Prof. Dr. Niyazi Ekici, Western Illinois University, United States of America
Assist. Prof. Dr. Glenn Daugherty, Western Illinois University, United States of America

Abstract

Even in our present innovative period, police organizations are still largely reliant on dated worn-out traditional tactics of management and supervision that emphasize rules, regulations, orders, and directives over creativity and service. Today, we know this antiquated style of management is associated with service stagnation, decreased effort, and an erosion of motivation to meet present-day calls for public service improvements. We also know there is an accelerating urgency to improve police services as calls for enriched interactions with citizens grow increasingly resolute from social enterprises, civic projects, and government agencies. What we do not know is how job challenge, variety, and work satisfaction of officers can be leveraged to meet the emerging service demands of the people. We wondered if increasing the importance of police work itself and relieving officers from traditional supervision tactics could lead to better police service. To investigate this, we used a rigorous quasi- experimental cross-sectional survey to gather data that allowed for hypothesis testing through aggregation, scaling, counter-balancing and tabulation. The findings of this research came into view when we examined data through correlations, regression, ANOVA, and coefficient models. We found officers become disengaged with the importance of their work and put in less effort when they feel dissatisfied with job challenge, autonomy, and satisfaction. This examination tells us police agencies need effective management techniques and supervisors who recognize the contemporary perspectives of service expectations and challenge their officers to meet these expectations through engaging and challenging job assignments. We revealed doing this improves police services and enriches relationships between officers and the community they serve.

 Keywords

law enforcement, policing, police, job challenge, job satisfaction, police service, performance, supervision  

Citation

Bitner, C., Ekici, N. & Daugherty, G. (2021). The Impact of Job Challenge and Job Satisfaction on Police Performance. In R. Thripp & I. Sahin (Eds.), Proceedings of iHSES 2021--International Conference on Humanities, Social and Education Sciences (pp. 175-184). Monument, CO, USA: ISTES Organization. Retrieved 05 December 2021 from www.2021.ihses.net/proceedings/42/.

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